At UltraTherapy, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988, including the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information that is necessary for us to deliver our therapy services. This includes, but is not limited to:

• Name, address, phone number, and email

• Date of birth

• Health and medical information

• NDIS number and plan details

• Medicare or private health insurance information

• Records of therapy sessions, assessments, and reports

• Notes or correspondence related to care

2. How We Collect Information

We may collect information through:

• Direct communication with you (in person, phone, email, or web forms)

• Referral forms from GPs or other health professionals

• Your use of our website or online platforms

• Notes taken during therapy sessions

3. Why We Collect Your Information

We collect and use your personal information to:

• Provide allied health services (e.g., occupational therapy, speech pathology)

• Coordinate care with other professionals or support coordinators (with your consent)

• Fulfil our legal and regulatory obligations

• Process billing through NDIS, Medicare, or private health insurance

• Improve service quality and experience

• Respond to enquiries or feedback

4. Disclosure of Information

We will not disclose your personal information without your consent, except where required or authorised by law. This may include sharing relevant details with:

• Medical or allied health professionals involved in your care

• NDIS representatives, support coordinators or plan managers

• Medicare or private health funds

• Regulatory or legal authorities when necessary

5. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. This includes:

• Secure storage of physical records

• Password-protected electronic systems

• Staff training in privacy obligations

We retain personal information only for as long as necessary to provide services and meet legal requirements.

6. Access and Correction

You may request access to or correction of your personal information at any time. To do so, please contact us using the details below. We may need to verify your identity before fulfilling your request.

7. Website and Cookies

Our website may collect limited information (e.g., IP address, browser type) to help us improve the user experience. Cookies may be used to track usage, but no personal or identifying data is stored without your explicit consent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website. Continued use of our services or website after any changes indicates acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns about how your personal information is handled, please contact us.